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Implementing Service And Support Management Processes: A Practical Guide

Carrie Higday-Kalmanowitz




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 | #619974 in Books |  Van Haren Publishing |  2005-03-31 | Original language:English | PDF # 1 |  9.25 x6.50 x1.25l, | File type: PDF | 430 pages

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||0 of 0 people found the following review helpful.| Five Stars|By Margaret Bond|Well written|4 of 4 people found the following review helpful.| Comprehensive, in-depth, detailed directions on how to implement ITIL. Great educational resource!|By SyscoKid87|The ITIL Practical Guide is a comprehensive, in-depth ITIL educational resource. This book contains proven and practical imp

Containing proven and practical implementation, maintenance, and optimization advice to the IT service and support environment. Authored by widely respected practitioners and experts, and developed with a hands-on approach. It provides a holistic view for setting up a Support Centre and gives a reference for Support managers to evolve their existing Support Centre, guidance to implementing ITIL processes and other Support Centre processes not in ITIL and a focus on opera...

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